You Could Be
Owed Money Back

Who Are We?

We are Reclaim My Money and you can contact us as follows:

• Email: enquiries@reclaimmymoney.co.uk
• Phone: 020 3337 2888
• Post: Reclaim My Money, 85 Gresham Street, London, EC2V 7NQ

Our Data Protection Officer

Email: enquiries@reclaimmymoney.co.uk · Phone: 020 3337 2888 · Address: 85 Gresham Street, London, EC2V 7NQ

What Personal Information Do We Collect?

We collect your name, postal address, telephone number, email address and IP addresses or domain names of the computers you used to connect to our website.

Why Do We Collect And Use Your Personal Information?

We collect and use your personal information to provide you with our services and to send marketing communications about similar products that may be of interest. You can object at any time and each marketing email includes an unsubscribe link.

What Is Our Lawful Basis?

• Contract — to take steps, at your request, to enter into a contract to fulfil our services.
• Legal obligation — to share personal information with law enforcement agencies and regulatory bodies if required by law.
• Legitimate interests — to send marketing communications about similar products/services, share with professional service providers, and share with successors in the event of a merger or acquisition.

Who Will We Share Your Personal Information With?

We may share your personal information with: the Financial Ombudsman Service (FOS), law enforcement, fraud prevention agencies, regulatory bodies (FCA, HMRC), Equifax, Trans Union, Experian, Valifi Ltd, Tal Marketing Group (T/A "Leadly"), Brighter Lending Limited (T/A "Illumin8"), AMHK Limited (T/A "Rev X"), Financial Institutions, Connex One Ltd, Elmwood Law Limited, TWH Media, Benson Goldstein Limited, and Reclaim247.

We share your title, name, address, date of birth and past addresses with TAL Marketing Group to produce credit reports and verify eligibility using soft searches that do not affect your credit score.

How Long Will We Store Your Personal Information?

We will store your personal information for up to six years from ceasing to be our client. If you do not object to marketing we will store your information for marketing purposes until you unsubscribe.

Your Rights

• Right to Access — request copies of personal information we hold about you.
• Right to Rectification — request correction of inaccurate information.
• Right to Erasure — request deletion of your personal information (subject to service obligations).
• Right to Restrict Processing — request restriction of how we use your information.
• Right to Object — object to collection and use, including for direct marketing.
• Right to Data Portability — obtain a copy of your data in a compatible format.
• Right to Withdraw Consent — withdraw consent at any time.

Exercise your rights: enquiries@reclaimmymoney.co.uk or 020 3337 2888.

How Do I Lodge A Complaint?

Contact us directly or lodge a complaint with the ICO at ico.org.uk/concerns or call 0303 123 1113.

1. Who Is Reclaim My Money Limited?

Reclaim My Money Limited is a claims management company registered in England & Wales (No. 12838621), 85 Gresham Street, London, EC2V 7NQ. Authorised and regulated by the FCA with firm registration number FRN: 934965.

2. What Will We Do For You?

Upon receipt of your signed Agreement and Letter of Authority we will: investigate all potential vehicle finance claims; complete an initial assessment via soft credit check; submit a Data Subject Access Request (DSAR) to the third party; prepare and submit a letter of complaint; enter into correspondence with the third party; provide regular updates; advise on offers of redress; and, where appropriate, refer to the Financial Ombudsman Service (FOS).

3. What We Won't Do

We will not guarantee to win a claim; give financial or legal advice; pursue a claim with no realistic chance of success; accept redress on your behalf without your agreement; take your case to court; or coach you to answer questions.

4. What We Require From You

You must: provide accurate information and relevant documentation promptly; notify us immediately of any change in circumstances (arrears, defaults, CCJs, bankruptcy); not mislead us or appoint another CMC to act on the same claim; and inform us immediately if you receive any offer directly from the third party.

5. Our Fees

If your claim is unsuccessful, there is no fee. If successful, we charge between 15% + VAT (18% total) and 30% + VAT (36% total) of the gross redress received, in line with the FCA fee cap:

6. Payment of Invoice

The third party will send redress to our designated client account. We will process and pay your net redress by BACS within 2 business days. If payment is sent to you directly, you must notify us immediately on 020 3337 2888 and pay our invoice within 14 days.

7. Cancelling / Terminating This Agreement

You have the right to cancel within 14 days without charge. After 14 days, you may terminate before an offer of redress is made, but a termination fee of £55 + VAT per claim stage (up to £165 + VAT maximum) will be due. Cancellations must be made in writing to: contactus@reclaimmymoney.co.uk or 85 Gresham Street, London, EC2V 7NQ.

8. Complaints Procedure

Write to: The Complaints Department, Reclaim My Money Limited, 85 Gresham Street, London, EC2V 7NQ · Phone: 020 3337 2888 · Email: complaints@reclaimmymoney.co.uk

If unresolved within 8 weeks or you are not satisfied, refer to the Claims Management Ombudsman: Exchange Tower, Harbour Exchange, London, E14 9SR.

13. Other Ways To Claim

You don't have to use a claims management company. You have the right to claim directly through your lender or the Financial Ombudsman Service for free. Visit financial-ombudsman.org.uk for more information.

14. Governing Law

This agreement is governed by the laws of England and Wales. Reclaim My Money Limited reserves the right to assign this agreement to another regulated firm and will notify you within 14 days in writing if this occurs.